Terms & Conditions

Terms and Conditions – Mystique Earth

Last updated on: 14.01.2020

Please read these Terms and Conditions (hereinafter referred as "Terms", "Terms and Conditions") carefully before using the website operated by Mansarovar Holistic Pvt. Ltd., under the name “Mystique Earth”.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

About us

Mansarovar Holistic Pvt. Ltd. (shall referred as Us or We) provides products with regard to skin care and Mystique Earth being a trusted brand in the field of skin care. It provides a huge range of skin care, hair care and personal care for both women and men.

Intellectual Property Rights

The name and logo “MYSTIQUE EARTH”and all related product and service names, design marks and slogans are the trademarks, logos or service marks (hereinafter referred to as "Marks") of Mansarovar Holistic Pvt. Ltd.are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties who have licensed their material to us. Material on Website owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Access to this Site does not authorize anyone to use any Marks in any manner. Marks displayed on this Site, whether registered or unregistered, of Mansarovar Holistic Pvt. Ltd. or others, are the intellectual property of their respective owners, and we shall not be held liable in any manner whatsoever for any unlawful, unauthorized use of the Marks.We also grant you a limited, revocable, non-transferable, and non-exclusive license to create a hyperlink to the home page of the Site for personal, non-commercial use only. The Contents and software on this Site are to be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, re-publication, display, or performance, of the Contents on this Site is strictly prohibited.


You agree to indemnify, defend and hold us harmless and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Terms of Payment.

Payment(s) through this Site may only be made with a Credit Card, Debit card, Net Banking or cash on delivery.Before using this Service, it is recommended that the user shall make necessary enquiry about the charges or fees payable against the Credit/Debit card used from Credit Card or the Debit Card service provider i.e. the respective Bank.

Refund/ Cancellation.

We provide easy returns on products if came defective to you. We only ask that you don't use the product and preserve its original condition, box, label and packaging. We first offer replacement or exchange of the same product to your address if the original product came damaged to you, however, if the same product is not in stock with us, then we offer full amount refund back to your bank account within 7 days of receiving back the damaged product from you, about which you will be communicated on priority.


Mansarovar Holistic Pvt. Ltd., per se does not charge any taxes unless any tax is imposed on the sale of products by any authority or by any legislation. In the latter case, the buyer would be requested to pay such amount or directly to the taxing authority.


Delivery by us would be approximately within 15 to 20 days. We would not be responsible for any damage of any kind resulting from any delay. We shall not be liable for any default or delay in performance if caused directly or indirectly by acts of God; war; force of arms; fire; flood; the elements; riot; labour disputes; picketing or other labour controversies; sabotage; civil commotion; accident; any governmental action, prohibition or regulation; delay in transportation facilities; shortage or breakdown of , or inability to obtain, or non-arrival of any labour material or equipment used in the manufacture of the Products; a failure of any party to perform any contract with us related to the production of the Products; or , from any cause whatsoever which is beyond the control of Mansarovar Holistic Pvt. Ltd.


Claim regarding any damage or defects in goods shall be submitted within 10 days of the delivery or in case of any alleged breach of warranty, within the date mentioned in the warranty.


After acceptance of the Purchase order, in no case it would be cancelled unless we express written consent and upon terms that will indemnify us against all direct, incidental and consequential losses or damage.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by us.We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Your continued use of the Site following such changes to the Terms constitutes your acceptance of the changed Terms and Condition and to be bound by such changes. If you do not continue to use the Site following change in the policy but take no action with respect to your personal information and sensitive information with us, our use of your personal information and sensitive information shall remain subject to the Policy in effect prior to the change. What constitutes a material change will be determined at our sole discretion.

Dispute Resolution

This Privacy Policy shall be governed by and construed in accordance with the laws of India. All disputes in relation to these Terms will be referred to Arbitration under the Arbitration and Conciliation Act, 1996. The Place of Arbitration shall be Bhopal, (M.P)

Contact Us

If you have any questions about these Terms, please contact us at: care@mystiqueearth.com or contact us at 9111777660.


This agreement constitutes the entire agreement between the parties, there being no other promise, terms, conditions, or obligations, referring to the subject matter not contained herein. All modifications shall be in writing and signed by both parties.